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Frequently Asked Questions
Let us help you find the answer to your question. If you still cannot find answer here in our FAQ, please sent us an email at we too happy to help you solve you questions.
Browse FAQs
My Orders
Can I cancel or change my order?
Do all orders have to be placed online?
Do I receive proofs prior to print?
How do I re-order?
How to sign in my online print ordering account?
What do I do if my order I received is not complete.
What happens if my order is delayed?
What if I am not satisfied with my order?
What is your return policy?

Printing and Processing
Know about color printing and proofs?
What is Celloglasing or Laminating?
What is CMYK printing?
What should I know about image resolution measurements?
Why do certain colors look different after they print?

Payment and Billing
Can you send me a bill?
Currency Exchange Rate
What methods of payment do you accept?

Shipping and Delivery
Do you offer rush delivery service?
Which shipping methods do you use?
Do you delivery worldwide?

Rubber Stamps
Can I upload my logo to a stamp?
How do I create a signature stamp?
How long is my stamp good for?
How do I assemble my rubber stamp?

Site Navigation and Issues
Is your site secure?
What are your Terms of Use?
What is your Privacy Policy?
1. Can I cancel or change my order?
In general, once an order has been electronically transferred through our printer network, it is put into production and can not be changed. We apologize for this inconvenience.

After an order is placed, but before it has been transferred to the printer, there is a small amount of time in which to cancel the order, recall your design, and then make changes and reorder. This window of time varies between 30 and 60 minutes after you place your order.

For future reference, if you find a problem with your that you may not be able to cancel it yourself, please contact our customer service.

Our online system is a fully self-service web site that mean you save. We hope you understand our need to keep our costs at a minimum and our turnaround times fast, in order to continue to provide you with the best value in the printing industry.
2. Do all orders have to be placed online?
Not necessary you have to order online. You may place order via our Website, Email, Fax or Phone. We does not accept any walk-in orders. If design assistance is needed, please email the files or request to You may zip the files into a compressed folder, or divide the files into separate emails to us. Our representatives will contact you promptly.
3. Do I receive proofs prior to print?
Yes we do send proofs prior to print. But we will not sent out hard copy proofs for Online Print Ordering system, all proofs are viewed online. What you see on the preview approval page is close to what will be printed. Please note that all monitors will reflect a slight variance on color.
4. How do I re-order?
To reorder a document without any changes or edits, please see below:-

Offline Order
Sent us email or fax with your order or invoice number. Our representatives will contact you promptly.

For Online Print Ordering
1. Go to our Online Print Ordering at and login using your email and password that you have registered. (If you are not signed in yet, the screen will prompt you to do so.)
2. Click "Shipped” in the "My Order" menu you wish to order.
3. Then click the "Re-order" on top of the product that you wish to re-order.
4. Click "Update preview" and enter the Order details and complete the checkout process. (Note: Please double check that the proof is correct before clicking the "Order" button.)
5. How to sign in my online print ordering account?
The sign in screen to enter your account is available at the link below.
Once there, simply enter your previously registered e-mail address and password. Click "I want to register" if you are new customer. Click here to Sign In or Register.

6. What do I do if my order I received is not complete.
If you have received your order and believe that it is not complete, please review the details of your order to verify that all items have shipped together. Please contact us with the details of what is missing.

To view the details and status of your order, please click here My Account.
1. Go to our Online Print Ordering and login using your email and password that you have registered. (If you are not signed in yet, the screen will prompt you to do so.)
2. To view more details, click on the "All Orders".

Be sure to include your name, e-mail address and order number to help expedite our processing of your request.
7. What happens if my order is delayed?
Due to the high amount of orders we receive, occasionally some orders may experience delays. Simply email us at We will gladly issue a credit towards a future order.
8. Know about color printing and proofs?

Viewing color on your monitor
Computer monitors use RGB to display color. RBG stands for Red, Green and Blue. When you print something to the CMYK process, for best results, you need to convert any RBG images, to CMYK images first. Sometimes you’ll see some changes to the image when you make this conversion, so it’s better that you see the changes first before uploading your file.

Also some colors that you see on your screen are very difficult to reproduce exactly using CMYK (or any other printing method). Therefore if you have the software that enables you to process your image into CMYK before you upload the image to, you’ll have a close idea of what you’ll get once the printed products are shipped to you.

Some of the hardest colors to match going from RGB to CMYK are blues.

The differences between monitors
You also have to take into consideration that different monitor types display colors differently. For instance, many LCD or laptop monitors cannot display as much of a range of colors as other monitors. On these monitors, colors can lose contrast and many colors sometimes look similar to others (for instance, dark greens and browns).

Professional designers and prepress companies use color-calibrated monitors to ensure that the color they see on their screens is as close as possible to the actual color of the file. Most home users cannot afford to purchase these very high-end monitors, and therefore have to understand that there will ALWAYS be variance from what they see on the screen to what they see on their printer, or any other output device.
9. What is Celloglasing or Laminating?

Laminating is forming or pressing paper or other material into a thin sheet or layer. Clear plastic coating can be laminated onto paper (often by heat) to make the paper stronger, more durable, and resistant to humidity and stains.

We offer a range of boards and finishes to your cards. Matt laminating is by far our most popular, and this is preselected for all new cards printed in offset.

Semi Gloss Vanish
A semi gloss art board (310gsm) with a varnish is our most popular finish for offset printing

Celloglazing - Gloss.
This is a thin gloss plastic film applied to the front and back of your cards (310gsm).

Celloglazing - Matt.*
This is a thin silky matt plastic film applied to the front and back of your cards (310gsm).

Uncoated Ivory Board. (currently not available)
This is a very smooth finished uncoated ivory board (320gsm). Great for writing on. This board is best for cards with a light coverage of ink. It is not suitable for large solid colours or heavy photos.
10. What is CMYK printing?
To reproduce full-color photographic images, typical printing presses use 4 colors of ink. The four inks are placed on the paper in layers of dots that combine to create the illusion of many more colors. CMYK refers to the 4 ink colors used by the printing press. C is cyan (blue), M is magenta (red), Y is yellow, and K is black, the key plate or keyline color.

A mistake often made when submitting artwork for 4-color printing is not converting the images to the CMYK color space. This is needed so that the file can be separated into the four colors (see example) so that a separate printing plate can be made for each of the colors.

Examples: The illustration on this page shows a color photograph (center) separated into its CMYK components. A separate plate for the printing press would be made from each one. Those areas on the C plate, for example, that are black and shades of gray would print in varying shades of Cyan. The white areas get no Cyan. Each ink is added in turn to create the final full color image on paper.

Printed Product Using CMYK
CMYK is the most economical method of reproducing full color images in the highest quality, and most magazines and glossy collateral is printed using CMYK. CMYK is the standard method that we currently uses to process all print jobs for customers.
11. What should I know about image resolution measurements?

Resolution and Pixels Defined
Resolution, when referring to an image, is the number of pixels displayed per unit of printed length. It's a measurement used in printing and it's stated in dots per inch (dpi). This makes perfect sense because printers print dots, and that's what a printed image is composed of.

When referencing an image onscreen -- on a computer monitor, TV, plasma, or projector -- resolution is stated in pixels per inch (ppi). This too makes sense because digital images are displayed in teeny, tiny individual blocks of color called pixels.

How They Work Together
The resolution measurement dictates how closely the pixels are packed together. Increasing an image's resolution means the pixels will be packed together more tightly, resulting in a smaller physical size, but generating a smoother, higher quality print. Lowering an image's resolution means loosening the pixels, resulting in a larger physical image size, but generating a blocky, lower quality print.

Think of the resolution measurement as density. For example, the tighter a substance is packed, the denser it is and the less surface area it takes up (like brown sugar). The more loosely a substance is packed, the more surface area it consumes and it becomes less dense.

The confusing part is that when it comes to imagery, printers are the only devices that can do anything with the resolution measurement. Because our eyes can only process so much information, a 72 ppi image onscreen looks identical to a 600 ppi image onscreen. However, a printer isn't hampered by the human eyeball and can take advantage of resolutions much higher than 72. (Actually, scanners can, too, but that's a story for another time.)

How Much Do You Need?
The resolution necessary for a beautiful print depends on the printing device itself. For instance, consumer inkjets do a nice job at 225 to 250 dpi, while professional service bureaus require 300 dpi and higher for glossy magazines, coffee table books, and the like. For a color advertisement in a newspaper, you need between 150 to 200 dpi. Same thing for a black and white laser printer. However, to know for sure, you've got to run some tests. If someone else is printing your project, ask what resolution they want.

If you're dealing with images that will never be printed (Web, email, and onscreen presentations) you don't need to worry about resolution at all; it's the pixel dimensions that matter.
12. Why do certain colors look different after they print?

Most home and small business printers are either inexpensive ink-jet printers, or color laser printers. It is impossible to calibrate any of these systems as they have a wide and varied range of methods of printing. Even though some printers use CMYK inks, many other factors have to be considered, and it is impossible to expect to consistently print perfect color.

We maintains as high standards as possible, it is still almost impossible to print and expect to see exactly the same color every day.

There are so many possible factors that can affect the color on your printed materials. The weather outside can play a part in affecting how the ink dries on the paper, and can change the color slightly. The paper delivered from the paper mill may be slightly brighter. The ink density and constant on-press fluctuations in color, printing press running temperature or blanket wear, could also affect color slightly. It is impossible to expect that any professional printer can produce exactly the same printed blue on two separate days. However, we does have high quality controls to ensure as little variation as possible, especially within a single product order.
13. Can you send me a bill?

Payment through our payment gateway site will available from their billing options page at checkout. We also attached a bill upon delivery of goods.
14. Currency Exchange Rate

Buying anything internationally with your credit card, Amex, Visa or Mastercard handle the exchange rate for you through our payment gateway site. This is a simple process where you are charged in your local currency for the purchase. There's nothing left for you to do.

Your credit card statement will detail the Singapore dollar amount, the current rate of conversion, and then the amount you are being charged in your own currency.

Because exchange rates change as much as every minute, we can not tell you exactly how much you will be charged in your local currency. But we do know the rate generally and we give you an indication how the conversion rate, please click here.

15. Do you offer rush delivery service?

Yes. We offer three to five business day rush shipping on orders shipped to Singapore addresses placed before 1:00pm local time. We're sorry, but rush shipping cannot be selected if shipping to a PO box. Please sent us an email when you place your order if you need it urgently. We will try our best try to fulfill your request.

16. Which shipping methods do you use?

For deliveries within the Singapore, we generally deliver via the SingPost or our company delivery. For orders that delivery worldwide, we generally deliver via UPS. Click here for worldwide delivery.
17. Can I upload my logo to a stamp?

Yes. Keep in mind that stamps are designed in black and white only. For the best results, we recommend using an outline of your logo. You can always order a PDF Proof of your document to see what it will look like when it is printed.

Please note that photos and complex images are not meant to be placed on stamps.
18. How do I create a signature stamp?

Creating a signature stamp will require you to scan a copy of your signature into one of our accepted file formats and upload from our rubber stamps order form in the product page.
19. How long is my stamp good for?

The rubber stamp will last for quite some time depending on how often you use it. Keep in mind that the ink pad in the stamp may run dry before the stamp wears out, so it’s always good to order additional ink pads! For date stamps, the moveable date wheel is good for 12 years, and runs from 2006 to 2017.
20. How do I assemble my rubber stamp?

Printer NEW: How to fix the ImageCard in the index window

1. Insert the ImageCard with the sample imprint in the index window.
2. Click the index window back into place

Spare Pads/What do you use the endorsing ink for?

This ink is meant to be used for the traditional stamp pads ONLY, it is not suitable for spare pads of self-inking stamps.

In some cases even your text die and the spare pad can be destroyed (for instance because of solvents which are component of the ink).

Spare Pads/How to change the colour of the imprint?

First take out the present spare pad of the stamping device.

After that clean the text die, so that no remaining ink pigments can get into the new spare pad. Normally it is sufficient to stamp on a white sheet of paper without the inserted pad till there won't appear an imprint anymore.

Now you insert the new pad with the other colour into the stamp.

Spare Pads/What has to be considered when buying a new text die?

When buying a new text die, you should also ask for a new spare pad, because the present text die "left its traces" on the spare pad. This means that the pad surface is a bit uneven, and therefore you would achieve only a partial imprint with your new text die.

The best however would be to use a new stamping device for the new text die, and this way you can ask for the latest model.

Spare Pads/Why better exchange the spare pad instead of reinking it?

Do not reink the spare pad of your COLOP self-inker. In case of use of unsuitable ink, the spare pad and/or the text die can be destroyed.

Customary ink is only intended for traditional stamp pads (for hand stamps).

Original COLOP spare pads for self-inking stamps are electronically inked and therefore guarantee that the ink is evenly spread in the spare pad. Reinking the spare pad leads to a high quantity of ink on the surface layer of the pad (bad imprint), because the ink can not sufficiently seep into the pad material. This way you automatically lose also the guarantee for your imprint.

Spare Pads/What do I do with the present spare pad?

All parts of the COLOP spare pads are harmless, and can therefore be disposed of the normal household waste.

Spare Pads/How to exchange a spare pad?

Exchange your present spare pad in your self-inker by simply inserting a new one.

This way dirty fingers or dirty work surfaces are a thing of the past.
21. Is your site secure?

We protects our customers and their information using the most advanced standards for security.

We use Secure Socket Layer (SSL) technology. Transactions on our site are protected with up to 256-bit Secure Sockets Layer encryption, which is supported by and the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

Our minimum requirement for transactions is the standard 40-bit or 56-bit encryption supported by the Internet Explorer 5.0 browser.

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Let us take the hassle out of printing order. We create beautifully designed and quality products that you will love. Just sent us an email and our representatives will contact you promptly.

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Office Hours
Monday to Friday
: 9:30am to 6:30pm
: 9:30am to 1:30pm
Sunday and Public Holidays
: No Operation

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